Privacy Policy
We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us.
This Privacy Policy governs the privacy policies and practices of our Website, located at Tradingster.com. Please read our Privacy Policy carefully as it will help you make informed decisions about sharing your personal information with us.
Information We Collect
As a Visitor, you can browse our Website to find out more about our Website. You are not required to provide us with any personal information as a Visitor.
Information You Provide to Us
We collect your personal information when you express an interest in obtaining information about us or our products and services, when you participate in activities on our Website Site or otherwise contacting us.
Generally, you control the amount and type of information you provide to us when using our Website. The personal information that we collect depends on the context of your interaction with us and the Website, the choices you make and the products and features you use. The personal information we collect can include the following:
- Name, Email Address and Contact Data
Automatically Collected Information
When you use our Website, we automatically collect certain computer information by the interaction of your mobile phone or web browser with our Website. Such information is typically considered non-personal information. We also collect the following:
Cookies
Our Website uses "Cookies" to identify the areas of our Website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to personalize the Content that you see on our Website. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our Website correctly or at all. We never place Personally Identifiable Information in Cookies.
Log Information
We automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our Website, if any, as well as the name of the website to which you're headed when you leave our website. This information also includes the IP address of your computer/proxy server that you use to access the Internet, your Internet Website provider name, web browser type, type of mobile device, and computer operating system. We use all of this information to analyze trends among our Users to help improve our Website.
Information Regarding Your Data Protection Rights Under General Data Protection Regulation (GDPR)
For the purpose of this Privacy Policy, we are a Data Controller of your personal information.
If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information, as described in this Privacy Policy, depends on the information we collect and the specific context in which we collect it. We may process your personal information because:
- We need to perform a contract with you, such as when you use our services
- You have given us permission to do so
- The processing is in our legitimate interests and it's not overridden by your rights
- For payment processing purposes
- To comply with the law
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. In certain circumstances, you have the following data protection rights:
- The right to access, update or to delete the personal information we have on you
- The right of rectification
- The right to object
- The right of restriction
- The right to data portability
- The right to withdraw consent
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA).
"Do Not Sell My Personal Information" Notice for California consumers under California Consumer Privacy Act (CCPA)
Under the CCPA, California consumers have the right to:
- Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
- Request that a business delete any personal data about the consumer that a business has collected.
- Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Service Providers
We employ third party companies and individuals to facilitate our Website ("Service Providers"), to provide our Website on our behalf, to perform Website-related services or to assist us in analyzing how our Website is used. These third-parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
Tradingster Updates newsletter
Effective date: October 3, 2026.
Who is responsible
Neotec Solutions Co., a Hong Kong-registered company, is responsible for the personal data used for Tradingster Updates. Contact [email protected] or write to 1321 Upland Drive, Suite 1900, Houston, TX 77043, USA.
This section covers the newsletter and its signup, confirmation, unsubscribe and preference pages on updates.tradingster.com.
Your choice to subscribe
The signup choice is:
Yes, email me Tradingster updates: new features, product news and occasional market insights. I can unsubscribe at any time.
The checkbox is not selected for you. Signup through our newsletter page and other site placements, such as the footer, uses double opt-in. After requesting a subscription, follow the confirmation email's link and select Confirm subscription. The link expires after 48 hours. An unconfirmed request through these routes does not make you an active subscriber. If you did not request the email, you can ignore it.
You can also choose to receive the newsletter when you create a Tradingster account. The site records your consent and sends it to the newsletter system. Creating an account alone does not subscribe you.
We plan a one-time transfer of existing Mailchimp subscribers who previously consented to Tradingster emails. Imported subscribers keep their opt-out choices and can unsubscribe at any time. The transfer will not undo an earlier unsubscribe. We will retire Mailchimp after the new newsletter service goes live.
Emails come from [email protected]. Replies go to [email protected].
Information we use
We use newsletter information to send the emails you chose, record your choices, prevent unwanted mail and deal with delivery or security problems. This includes:
- Your email address, newsletter list, confirmation status and subscription choices.
- Consent records: the action and its source, consent wording and version where applicable, verification references, and the dates of requests, confirmation and withdrawal. Reference numbers help us recognise duplicate requests.
- Delivery records from Twilio SendGrid, including message references, delivery or delay, bounces, dropped messages, spam complaints and provider-wide unsubscribes. Relevant raw event reports are kept encrypted and may include your address and technical delivery details.
- Do-not-email records, including a coded identifier derived from your email address, the reason for a restriction and relevant dates.
- Newsletter-page session information, which can include your IP address, browser information and last activity. We also use short-lived coded IP identifiers to limit repeated signup requests. IP addresses and browser information are not added to the newsletter's consent-event history.
Account signups and the planned Mailchimp import supply your email address without names or member references. Consent and subscription records are described above.
Newsletter signup, confirmation and preference forms use essential session cookies. Unsubscribe does not require a login, cookies or a CAPTCHA.
Tracking and your preferences
We do not use email open or click tracking. Delivery records do not tell us whether you read an email. Website privacy practices still apply when you follow a normal link.
Newsletter and confirmation emails include unsubscribe and preference links. Where your mailbox offers it, you can also use its one-click unsubscribe option. You can contact [email protected] for help. Opening an unsubscribe page alone does not change your choice; selecting Unsubscribe does. Messages already submitted for delivery may still arrive.
We keep your withdrawal so that a profile change, old request or imported list does not add you back by mistake. If you later choose to subscribe again, you must complete a new double opt-in confirmation. A complaint or permanent-bounce restriction is separate and is not automatically removed by signing up again. Unsubscribing from this newsletter does not close a Tradingster account.
Service providers and storage
We use Twilio SendGrid for email delivery in the United States. It receives the recipient address, email content and message references, and supplies delivery and restriction information.
DigitalOcean hosts the newsletter application and managed database in the San Francisco region, SFO3, United States. Cloudflare provides the proxy/CDN for newsletter pages and stores encrypted database backups. Its backup location setting is Automatic (APAC); this does not promise a particular country. Data is therefore handled outside Hong Kong.
We use Zoho Mail for contact and reply emails, which are forwarded to the owner's personal mailbox. If you email us, we receive your email address and the information you include in your message.
How long we keep information
We keep newsletter information only as long as needed to send the newsletter and honour your choices. We keep opt-out records as long as needed to prevent unwanted mail. We review the need to keep these records at least once a year.
Encrypted database backups are made every 6 hours and kept for 14 days. They expire through the storage provider's deletion process rather than being edited individually whenever a record changes.
DigitalOcean also makes automatic managed-database backups, kept for 7 days. We do not keep downloaded backup copies.
Contact and reply emails are kept only as long as needed to handle the request.
Access, correction and deletion
Email [email protected] with the address concerned and tell us whether you want access, a correction or deletion. We may need to check that you are entitled to make the request. Please do not send passwords or verification codes.
The owner handles privacy requests by email and will answer within 30 days.
You may complain to the Hong Kong Office of the Privacy Commissioner for Personal Data (PCPD). If you are in the EEA or UK, you may also complain to your local data protection authority. See the EEA complaint guidance or the UK Information Commissioner's Office (ICO).
Unsubscribe stops future newsletter submissions; it does not erase every record. We review deletion requests individually and explain what can be removed and what needs to be kept. A minimum do-not-email record may still be needed to honour your withdrawal and prevent accidental resubscription. Its coded email identifier is still personal data, not anonymous information.
A new email address needs its own consent and verification. Deleting newsletter data does not automatically delete a website account or remove SendGrid's delivery restrictions. Backup copies expire separately; withdrawals and deletion requirements must be reapplied if a backup is restored.
Children's information
Tradingster Updates is for a general audience and is not directed at children under 13, or under 16 in the European Economic Area (EEA) or United Kingdom. If you are a parent or guardian and believe we hold your child's newsletter information, email [email protected] to ask us to delete it. We will review the request and explain any minimum record needed to prevent further unwanted email.
Changes to this section
This section takes effect on its publication date. We show changes by updating the effective date above. We also announce material changes in the next newsletter.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using email: 
